Privacy Policy

Last updated: August 26, 2026

Halong Bay Shore Excursion respects your privacy and is committed to protecting the personal information you share with us when using our website, requesting a shore excursion, transfer, cruise service or contacting our team.

This Privacy Policy explains what information we collect, why we collect it, how we use it and the choices available to you.

1. Information We Collect

We may collect information that you provide directly to us, including:

• Your name.
• Email address.
• Phone number or WhatsApp number.
• Cruise ship name.
• Arrival and departure dates and times.
• Number of travelers.
• Pickup and drop-off information.
• Tour, transfer or service preferences.
• Special requests or other information you choose to provide.

We may also automatically receive limited technical information when you visit the website, such as your IP address, browser type, device type, pages visited, referring website and general usage information.

2. How We Use Your Information

We use your information primarily to respond to and manage your travel request. This may include:

• Checking whether an excursion fits your cruise ship’s port-call schedule.
• Preparing tour, transfer or service recommendations.
• Confirming availability and pricing.
• Communicating with you before, during or after your service.
• Arranging drivers, guides, vehicles, boats or other services required for your booking.
• Providing pickup instructions, meeting-point information and operational updates.
• Responding to customer service questions.
• Improving our website, services and customer experience.
• Preventing spam, abuse, fraud or security incidents.
• Complying with applicable legal or regulatory requirements.

3. Booking Requests and Payments

Submitting a request through this website does not automatically create a paid booking. Our website currently operates primarily as a request and confirmation system.

If payment is required after your request has been confirmed, payment instructions or a secure payment method may be provided separately. We do not intentionally collect or store complete payment-card details through standard tour request forms on this website.

4. Information About Your Cruise Ship and Port Call

For cruise passengers, we may use your cruise ship name, arrival date, arrival time and departure time to determine which shore excursions can safely fit your port call.

This information may also be used to calculate suitable pickup times, recommended return times and other operational arrangements designed to help you return to your ship on time.

5. Cookies and Analytics

Our website may use cookies and similar technologies to remember preferences, understand how visitors use the website, improve performance and measure website traffic.

We may use third-party analytics and performance services, such as Google Analytics or services provided by our website infrastructure and security providers. These services may collect technical information about your visit according to their own privacy policies.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect some website features.

6. Google Analytics

We may use Google Analytics to understand how visitors find and use our website. Google Analytics may collect information such as pages visited, approximate location, device type, browser information and interaction data.

We use this information to improve website performance, content and usability rather than to personally identify individual visitors.

7. Who We Share Information With

We do not sell your personal information.

We may share only the information reasonably necessary to provide your requested service with trusted parties involved in delivering it, such as:

• Tour guides.
• Drivers and transportation providers.
• Boat or cruise operators.
• Hotels or accommodation providers where relevant.
• Local service providers involved in your itinerary.
• Website hosting, email, communications, analytics and security providers.

For example, a driver may receive your name, pickup location, pickup time and contact information so that they can meet you correctly.

We may also disclose information where required by law or where reasonably necessary to protect our customers, our business or others.

8. International Visitors

Our customers come from many countries. When you contact us or request a service in Vietnam, your information may be processed or stored in Vietnam or through service providers located in other countries.

By submitting information to us, you understand that your information may be processed outside your country of residence where privacy laws may differ.

9. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, handling customer support and complying with legal or accounting requirements.

Information that is no longer reasonably required may be deleted, anonymized or securely archived.

10. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Ask what personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information where applicable.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Request a copy of certain information you have provided to us.

To make a privacy request, please contact us using the contact details provided on this website. We may need to verify your identity before completing certain requests.

11. Marketing Communications

We may contact you regarding a travel request or service you have asked us to arrange.

If we send optional promotional communications, you may ask us to stop sending them at any time. Operational messages relating to an active request or confirmed service may still be necessary.

12. WhatsApp, Email and Other Communication Services

If you contact us through WhatsApp, email, telephone or another third-party communication platform, information exchanged through that service may also be processed according to the privacy policy of that platform.

Please avoid sending sensitive information that is not necessary for arranging your travel service.

13. Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse or disclosure.

However, no website, email system or internet transmission can be guaranteed to be completely secure.

14. Children’s Privacy

Our website is intended for travelers arranging tourism services and is not directed specifically at children.

Information about children should normally be provided by a parent, guardian or responsible adult only when necessary for arranging the requested service.

15. Third-Party Websites

Our website may contain links to third-party websites, maps, review platforms, social networks, payment services or other external services.

We are not responsible for the privacy practices or content of websites operated by third parties. We recommend reviewing their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy when our services, website features or legal requirements change.

The latest version will be published on this page with an updated revision date.

17. Contact Us

If you have questions about this Privacy Policy, want to know what personal information we hold about you, or want to request correction or deletion of your information, please contact Halong Bay Shore Excursion using the contact information published on this website.