Support Center
Halong Shore Excursion provides free customer support before, during, and after your trip through the following channels.
WhatsApp is our recommended support channel.
- Chat support: Messages and trip details remain in one conversation, allowing different members of our team to follow up and assist you efficiently.
- Emergency calls: WhatsApp calls are available for customers with a confirmed booking. This helps our team identify your trip quickly and prioritise genuine emergencies.
- Start a conversation: Use the WhatsApp support button in the bottom-right corner of the website.
For general enquiries, please send a message before calling. Unknown or unsolicited calls may not be answered.
Live Chat
Live Chat is available directly on our website and does not require an account.
Click the support button in the bottom-right corner and select Live Chat to start a conversation with our team.
When our agents are unavailable, you may leave your contact details and message so we can reply later.
Email is suitable for detailed enquiries, documents, passenger information, and requests that do not require an immediate response.
Contact us at: sales@haiphongtours.com
Email is not recommended for urgent assistance during an active trip. For emergencies, please use WhatsApp.
KakaoTalk, Zalo, Line and WeChat
You can find us using the ID: haiphongtours
Please include your full name, travel date, cruise ship name, and booking or request number so we can identify your trip.
Phone Support
Direct phone support is primarily available to customers with a confirmed booking.
The appropriate contact number and emergency instructions may be included in your booking confirmation. To reduce spam and ensure faster assistance for current travelers, unknown calls may not be answered.
For Faster Support
When contacting us about an existing trip, please provide:
- Your full name
- Travel date
- Cruise ship name
- Booking or request number
- Shore excursion or transfer name
- A brief description of the assistance required